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Email Management (ERMS)

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Hi

 

If I have an inbound email and reply to it the status of that mail is set to 'Responded' which is correct. However the mail has no BP attachment because it is a generic mail from a member of the public and needs to be responded to - anyway an Interaction record is created with the email.

 

Question......

 

How do I find a responded email to a customer where no BP exists. (You don't know the IR number either and just want to find responded emails without BP's)

 

This is proving difficult.

 

Any help would be great.

 

 

Regards

 

PM


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