I have the following requirement.
In C4C i need to create service contracts and replicate them to ECC as Service contracts. I also want to create follow up transactions like work tickets against these cloud service contracts and replicate them to ECC.
The thought is I can continue with the billing / revenue recognition processes in ECC
I took a look at work ticket integration chapter in the quick start guide -https://service.sap.com/cloud4customer
The question i have is , would it be possible to use the Facade add-on option for Service contract integration as well ?