Hi Experts
We are on BI 4.0 SP9 patch 3.Our architecture is as follows:
a)Apache httpd server 2.2 hosted on Windows Server 2008 R2 Enterprise
b)2 Tomcat Servers hosted on Windows Server 2008 R2 Enterprise
c)2 BOE servers hosted on Windows Server 2008 R2 Enterprise
d)CMS database on Oracle 11g
We have given our customers an open document link.They hit a custom jsp page where we pull out the required information like account no and then redirect the the request to the openDocumet.jsp page.
The open doc link opens a crystal report.
The open document link is hit from an IE 8 browser which is our client's official browser.
However lately and on a daily basis the customers get an error message like one below:
We could find nothing in BOE and Tomcat logs.However we did find something in Apache httpd logs.
We observer that when this error occurred the request flow was like this:
GET /BOE/OpenDocument/TCFSL/CrystalReports/view.do?bypassLatestInstance=true&cafWebSesInit=true&bttoken=MDAwRF9YN1I6Y2FePV1jN2tqbmVfSDBibmZeXT9NOTAEQ&appKind=OpenDocument&appCUID=AZXgyG8_ue9OtYITUhGG.wg&service=%2FOpenDocument%2FappService.do&loc=en&pvl=en_US&actId=4303&objIds=1910235&containerId=1910192&lsSTI_DATE=DateTime%282015%2C04%2C30%2C00%2C00%2C00%29&promptOnRefresh=0&sRefresh=Y&isApplication=true&lsSACCT_NUM=9233243&lsSFRM_DATE=DateTime%282015%2C04%2C01%2C00%2C00%2C00%29&pref=maxOpageUt%3D200%3BmaxOpageC%3D10%3Btz%3DUTC%3BmUnit%3Dinch%3BshowFilters%3Dtrue%3BsmtpFrom%3Dtrue%3BpromptForUnsavedData%3Dtrue%3B HTTP/1.1" 200 1021
111.125.244.218 - - [29/Oct/2015:03:25:27 +0530] "GET /favicon.ico HTTP/1.1" 200 21630
111.125.244.218 - - [29/Oct/2015:03:25:28 +0530] "POST /BOE/OpenDocument/TCFSL/OpenDocument/appService.do?service=error HTTP/1.1" 200 787
111.125.244.218 - - [29/Oct/2015:03:25:28 +0530] "POST /BOE/OpenDocument/TCFSL/PlatformServices/service/app/error.do
However when the link works fine,after view.do ,the request is forwarded to "/BOE/OpenDocument/TCFSL/CrystalReports/viewrpt.cwr"
Could you all please help in debugging this issue
Regards
Ankit