Hi Experts,
We have next scenario, I have a sales quote created in C4C, and it is replicated to ECC as sales quote too, then from this sales quote a Sales Order is created directly in ECC and finally the sales order created is replicated from ECC to C4C.
When the sales quote it is replicated from C4C to ECC, is set as "Won", and when the sales order in finished the sales quote must be stay at won status. But when a sales order is rejected or exist a product return the sales quote in C4C must be change to lost automatically.
Is there any way to update the sales quote in C4C automatically? We need to update the sales quote in C4C when is won/lost in order to maintain our KPIs correctly.
Appreciate your help.
Best regards
Ric